At High Tails, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly.

Effective Date: December 19th, 2024

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services. By using the High Tails Pet Resort website, you consent to the data practices described in this policy.

1. Information We Collect

A. Personal Information: We collect personally identifiable information such as your name, email address, home or work address, and telephone number. Additionally, we may gather pet-related information such as breed, age, and medical history.

B. Demographic Data: Anonymous demographic information, including postal code, age, gender, preferences, interests, and favorites, may also be collected.

C. Automatically Collected Information: We automatically collect information about your computer hardware and software, such as your IP address, browser type, domain names, access times, and referring websites. This data is used to ensure website functionality, maintain service quality, and analyze usage trends.

2. How We Use Your Information

High Tails Pet Resort uses your information to:

• Provide and improve services.

• Facilitate reservations and respond to inquiries.

• Share updates about products, services, or promotions.

• Conduct surveys to enhance service offerings.

• Personalize content and advertisements.

We do not sell, rent, or lease your personal information. Data may be shared with trusted partners for specific operational tasks, such as payment processing or customer support. These partners are bound by confidentiality agreements.

3. Use of Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device to remember preferences and streamline interactions.

Managing Cookies: You can modify your browser settings to decline cookies, though some website features may be restricted as a result.

4. Sharing of Information

We may share your data under the following circumstances:

• With service providers to perform essential tasks.

• When required by law or to protect our rights.

• During business transitions, such as mergers or acquisitions.

5. Security of Information

We employ reasonable security measures to protect your personal data from unauthorized access, use, or disclosure. Data is stored in controlled environments and encrypted during transmission where applicable.

6. External Links

Our website may link to third-party websites. High Tails Pet Resort is not responsible for the privacy practices or content of these external sites. Please review their policies before sharing information.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and we encourage you to review it regularly.

8. Contact Information

For questions about this Privacy Policy, please contact us:

High Tails Pet Resort
261178 RR290
Rockyview County, AB T4A 3E6

Phone: +1 (403) 226-0036

Fax: +1 (403) 226-3696

Email: admin@hightails.ca